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Front Desk Officer

5 COLEMAN STREET EXCELSIOR SHOPPING CENTRE SINGAPORE 179805
junior level
administrative/secretarial/customer service
permanent or full time
customer service officer

health & wellness benefits

free food & beverages

training opportunities

personal development benefits

3

The Front Desk Officer addresses the needs of all guests and ensures an exceptional guest experience. He/She performs room check-ins and check-outs for guests, handles room reservation requests, and attends to guests' enquiries, requests, as well as concerns and feedback with professionalism to promote a positive first impression. He works closely with the housekeeping department to keep room status reports up-to-date and performs cashier-related functions and guest account billing. As a frontline service ambassador, he maintains a professional image at all times and is well-versed in the property’s services and promotions to promote service offerings to guests. He also gathers guest feedback and provides ideas for operational and service improvement. To ensure guest safety, he maintains confidentiality of guest information and stays vigilant in reporting suspicious characters, items and activities within the property's premises. He may be required to handle incoming calls to address guests' requests or route calls to the relevant channels for follow up. He is a service-oriented individual with excellent communication skills and is able to create a memorable experience for guests. He is able to work independently and effectively handle multiple and concurrent tasks. He works on shifts, including weekends and public holidays.

qualifications: N.A

work experience level: junior level

must-have skills: COMMUNICATION, CUSTOMER SERVICE, HOSPITALITY

nice to have skills: CASHIERING, TEAM PLAYER

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