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Department Manager (E-Commerce/Online)

21 TAMPINES NORTH DRIVE 2 GIANT SINGAPORE 528765
junior level
sales/business development/retail
permanent or full time
retail operation supervisor/manager

health & wellness benefits

training opportunities

personal development benefits

2

About Us Centered around its promise of “great value”, Giant’s family-oriented supermarkets and hypermarkets offers a wide range of affordable products for budget-conscious shoppers with a focus on fresh food, groceries, household products and general merchandise. Giant’s supermarkets and hypermarkets operate across Indonesia, Malaysia and Singapore. The Role · Achieve company and department goals/KPIs and strive to attain the best possible results · Address online customer concerns in reference to products, services rendered or employee interactions · Ensure proper approval for customer discounts, returns and exchanges while providing customer satisfaction and positive interaction with the company · Ensure SOP in terms of online picking, packing, and dispatching are followed by team members · Train new team members in compliance with established policies and procedures · Develop a high-performance team by providing appropriate coaching and appraisal of rank team members · Perform any adhoc duties as per assigned by reporting manager About You · Fresh diploma holders with strong interest in retail business or GCE 'A' Level and above with at least 2 to 3 years' supervisory experience in retail · Ability to communicate effectively with senior management and other departments · Relevant experience in service/retail industry preferred · Must be customer-oriented · Able to work on a 5-day work week schedule with rotating shifts (including weekends and public holidays) · Willing to start work at 4am Benefits · Yearly Bonus · Team Member Discount · Subsidized Medical and Dental Benefits · Training Opportunities · Career Advancement Working Locations (Subject to availability) Giant Tampines (21 Tampines North Drive 2) Giant IMM

qualifications: N.A

work experience level: junior level

must-have skills: MANAGERIAL SKILLS, INVENTORY MANAGEMENT, FINANCIAL MANAGEMENT, TEAM MANAGEMENT, OPERATIONS MANAGEMENT

nice to have skills: RETAIL, F&B EXPERIENCE

DFI Retail Group

DFI Retail Group (“Group”) is a leading pan-Asian retailer. At 30th June 2021, the Group and its associates and joint ventures operated over 10,000 outlets and employed some 230,000 team members. The Group had total annual sales in 2020 exceeding US$28 billion. The Group provides quality and value to Asian consumers by offering leading brands, a compelling retail experience and great service; all delivered through a strong store network supported by efficient supply chains. The Group (including associates and joint ventures) operates under a number of well-known brands across food, health and beauty, home furnishings, restaurants and other retailing. DFI Retail Group is a member of the Jardine Matheson Group.

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