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3 months ago

Customer Service Officer (Part-Timer)

25 GENTING ROAD UNION ENERGY GROUP BUILDING SINGAPORE 349482
junior level
call centres/telemarketing
temporary or part time
others
3 months ago

flexible work hours

training opportunities

2

Job Description • Manage inbound and outbound calls on electricity related enquiries and complaints. • Support frontline and backend customer service. • Facilitate the customer requests on application, contracting, billing, payment, feedback and disputes. • Ensure all service interaction with customers are recorded and updated in system. • Ensure escalations are registered and follow up within acceptable service standards. • Acquire multiple product knowledge to enhance ability to understand customer’s needs across different energy products. • Handle potential increase in number of inbound enquiries relating to utility rebate and value-added services (i.e. electrical works service, solar).

qualifications: N.A

work experience level: junior level

must-have skills: CALL CENTRE EXPERIENCE

nice to have skills:

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