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Customer Service Officer

25 GENTING ROAD UNION ENERGY GROUP BUILDING SINGAPORE 349482
junior level
call centres/telemarketing
contract or project basis
customer service specialist/manager

training opportunities

2

• Manage inbound and outbound calls on electricity related enquiries and complaints • Support frontline and backend customer service • Facilitate the customer requests on application, contracting, billing, payment, feedback and disputes • Ensure all service interaction with customers are recorded and updated in system • Ensure escalations are registered and follow up within acceptable service standards • Acquire multiple product knowledge to enhance ability to understand customer’s needs across different Union Energy Group’s products • Handle potential increase in number of inbound enquiries relating to U-Save rebate and value-added services (i.e. painting services, electrical services) • Handle ad hoc duties Requirement • Minimum ‘A’ level certification with at least 2 years’ experience in service sector. • Must be bilingual in English and other second Mother tongue language (Mandarin, Malay and Tamil) • Good customer service and communication skills. • Ability to understand and resolve first level enquiries/ complaints in a professional and timely manner

qualifications: N.A

work experience level: junior level

must-have skills: 2 YEARS CALL CENTRE EXPERIENCE

nice to have skills:

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