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6 months ago

Customer Service Cum Admin Executive

562 SERANGOON ROAD SINGAPORE 218178
junior level
administrative/secretarial/customer service
permanent or full time
sales coordinator
6 months ago

training opportunities

personal development benefits

1

Go Nimbus bridges connectivity divide through cloud networking. We are a growing value-added (VAD) distributor in network & cybersecurity based in Singapore. In tandem with the current market dynamics, we play a crucial role to provide cloud-managed and on-premises solutions to meet each market expectation. With our end-to-end full stack network solutions to industry partners, we are proud to have achieved numerous high-profile success stories in Singapore and across industries which include commercial building, shopping malls, hospitality, government, education, logistics, food & beverage, and many more. Leveraging on the existing partner network and to expand it further, we are looking for an experienced person to: Answer Customer Questions • Serve as the first point of contact for answering customer questions through chats, email, or phone calls. • Understand customer's needs and provide additional information, e.g. datasheet, user guide, list price. • Help resolve simple customer queries/problems to enhance customer satisfaction. Escalate Customer Issues • Identify area of customer query/issue and redirect customer to the appropriate team or department if necessary. • Coordinate with internal team to address to customer’s concern. • Pass on any feedback or suggestion by customer to the corresponding internal team. Provide General Customer Support • Process order and update customer on delivery date. • Work closely with Finance & customer to ensure timely payment collection. • Coordinate with warehouse & logistics to ensure goods delivery to / pick-up from customer. Update Customer Records • Update CRM with detailed information of existing, new, and potential customers. • Follow-up and update customer status, events, queries, or problems after each interaction. Assist Frontline Team • Keep up with product updates & service information. Stay informed about competing products & services. • Prepare simple or recurring quotation to boost performance in response time. • Follow up on leads / issues and setup appointment for sales / support. • Able to upsell products and services will be a plus. General Administration • Other ad hoc duties as assigned

qualifications: N.A

work experience level: junior level

must-have skills: MICROSOFT OFFICE, COMMUNICATION , CUSTOMER SERVICE

nice to have skills: IT

SHINGDA consulting

Go Nimbus bridges connectivity divide through cloud networking. We are a growing value-added (VAD) distributor in network & cybersecurity based in Singapore. In tandem with the current market dynamics, we play a crucial role to provide cloud-managed and on-premises solutions to meet each market expectation. With our end-to-end full stack network solutions to industry partners, we are proud to have achieved numerous high-profile success stories in Singapore and across industries which include commercial building, shopping malls, hospitality, government, education, logistics, food & beverage, and many more.

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