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Customer Service Associate, Contact Centre

1 JURONG EAST STREET 21 JURONG COMMUNITY HOSPITAL SINGAPORE 609606
junior level
call centres/telemarketing
permanent or full time
operator

health & wellness benefits

training opportunities

personal development benefits

2

You will be the voice of the organisation in providing high standards of service to our customers in our 24-hour Contact Centre. Duties include handling of general enquiries, appointment administration and other hotline administrative functions. The Challenges The incumbent shall be responsible to: Provide high standards of service to our customers in our 24-hour Contact Centre Address general enquiries Book appointments Assist in any other hotline administrative functions The Requirements Diploma / ITE or equivalent with relevant experience Preferably with 1 to 2 years of working experience in healthcare industry, contact centre environment and/or service related industry Ability to communicate fluently in English and a Second Language Competent in navigating computer applications Good interpersonal skills Willing to perform night shift (including weekends and public holidays)

qualifications: N.A

work experience level: junior level

must-have skills: CALL CENTRE

nice to have skills: COMMUNICATIONS

Ng Teng Fong General Hospital

About Ng Teng Fong General Hospital & Jurong Community Hospital The Ng Teng Fong General Hospital (NTFGH) and Jurong Community Hospital (JCH) are members of the National University Health System (NUHS), a leading academic health system and one of three public healthcare clusters in Singapore. Known as the JurongHealth Campus, NTFGH and JCH are Singapore’s first integrated healthcare development designed and built together from the ground up. Designed around the patients’ needs, the twin development enables NTFGH patients who no longer require acute care to be easily transferred to rehabilitate and recuperate in JCH. Both hospitals are also managed by one healthcare team to facilitate integration at all levels to enable better patient care, greater efficiency and convenience. NTFGH is also the first in Singapore and ASEAN to attain HIMSS EMRAM Stage 7, with JCH at HiMSS EMRAM Stage 6 – an achievement which recognises hospitals with the highest level of adoption and utilisation of electronic medical record functions. As part of an integrated academic health system, NTFGH and JCH, in collaboration with partners in the healthcare continuum, aims to transform healthcare to deliver holistic and seamless patient-centred care. For more information, please visit www.ntfgh.com.sg | www.jch.com.sg | www.nuhs.edu.sg Delivering ‘Incredible care and health, together!’ Members of the NUHS: • National University Hospital • Ng Teng Fong General Hospital • Alexandra Hospital • Jurong Community Hospital • National University Polyclinics • National University Cancer Centre, Singapore • National University Heart Centre, Singapore • National University Centre for Oral Health, Singapore • NUS Yong Loo Lin School of Medicine • NUS Faculty of Dentistry • NUS Saw Swee Hock School of Public Health

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