Call Centre Agent
health & wellness benefits
free food & beverages
personal development benefits
Position Summary Statement The incumbent will be responsible for the transfer of Incoming and Outgoing calls for guests and administration staff and attend to guest requests and enquiries regarding telephone calls, Hotel services and facilities. Primary Responsibilities a) Connect/transfer incoming and outgoing calls to/from guests and staff. b) Program wake-up calls and take guest messages. c) Train and ensure Communication Agents are competent and confident in handling the switchboard according to Standard Set. d) Liaise with vendor/Telecoms on repairs and breakdown of telephone equipment. e) File memos, records and correspondence systematically. f) Ensure all Cable Movies and Public Music is in working order. g) Ensure all Events for the day/week/month are updated accordingly. h) Handle calls during Emergency Situation such as Fire Alarm, Bomb Threat Call and Request for doctor. i) Ensure all telephone discrepancies or loss of posting is rectified immediately. j) Ensure all calls are handled professionally and in a warm and friendly manner. k) Assist in all Front Office areas when necessary to meet business needs.
work experience level: junior level
must-have skills: KNOWLEDGE OF TELEPHONE ETIQUETTE.
nice to have skills:
PARKROYAL on Beach Road